You’ve just been handed a resignation letter, and it’s come out of left-field. You’re a tad puzzled as to why the employee has decided to move on, so why not find out by doing an exit interview!
Exit interviews give you the opportunity to do exactly that. Conducting an exit interview is one of the most worthwhile exercises you can do to assess employee satisfaction and improve staff retention.
But why do you care what an outgoing employee really thinks? There are loads of reasons why you should care, including that the employee now has free rein to say what they really think!
It is an opportunity to get the inside scoop on exactly what your employees think of their role, the culture and the working environment.
Through well structured questions, you can delve into the reality versus the expectation of the role, any training gaps that exist, the effectiveness of internal relationships at peer level and with management, and the overall culture of the organisation.
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